Privacy Policy

1. Introduction

Elyssien Beaute ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elyssienbeaute.com, make a purchase, or use our services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through Stripe)
• Order history and preferences
• Account login credentials
• Communication preferences
• Training course registrations and certifications

Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Provide customer support
• Send order confirmations and shipping updates
• Process training course registrations
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To fulfil orders and provide services you've requested
• Consent: For marketing communications and non-essential cookies
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with tax and accounting requirements

5. Data Sharing

We may share your information with:

• Payment Processors: Stripe for secure payment processing
• Delivery Partners: To fulfil and deliver your orders
• Service Providers: Who help us operate our business
• Legal Authorities: When required by law

We never sell your personal information to third parties.

6. Cookies

We use cookies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@elyssienbeaute.com

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically for 6 years after your last transaction for tax and legal compliance. Marketing data is retained until you unsubscribe or request deletion.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk