Question 1

What is the shelf life of your products?

Accepted Answer

Our lash lift and brow lamination kits have a shelf life of 12 months unopened. Once opened, we recommend using within 6 months for optimal results. Lash adhesives should be used within 4-6 weeks of opening and stored in a cool, dry place.

Question 2

Are your products suitable for sensitive skin?

Accepted Answer

Our products are formulated to be gentle yet effective. However, we always recommend performing a patch test 24-48 hours before any treatment. If you have particularly sensitive skin or allergies, please consult with a dermatologist before use.

Question 3

Do you offer samples?

Accepted Answer

We occasionally offer sample sizes with qualifying orders. Sign up for our newsletter to be notified of special promotions and sample offers. Trade account holders may also request samples of new products.

Question 4

How do I know which lash adhesive to choose?

Accepted Answer

Our Elyssien Premium Lash Adhesive (0.5-1 second dry time) is ideal for experienced technicians. For beginners or those who prefer more working time, we recommend starting with our standard adhesive. All our adhesives are made in the UK and EU cosmetic approved.

Question 5

Can I use Oh So Spoilt products for professional treatments?

Accepted Answer

Absolutely! Oh So Spoilt is our professional-grade range designed specifically for salon use. All products meet professional standards and come with full instructions for treatment protocols.

Question 6

Where do you ship to?

Accepted Answer

We ship throughout the UK and internationally. UK orders typically arrive within 2-3 business days. International shipping times vary by destination, usually 5-10 business days. Shipping costs are calculated at checkout based on your location.

Question 7

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard UK shipping on all orders over £50. International free shipping is available on orders over £150. Express shipping options are available at checkout for an additional fee.

Question 8

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive an email with tracking information. You can use this to monitor your delivery status. If you haven't received tracking within 48 hours, please contact us.

Question 9

What if my order arrives damaged?

Accepted Answer

We take great care in packaging our products. If your order arrives damaged, please take photos and contact us within 48 hours of delivery. We will arrange a replacement or refund promptly.

Question 10

Do I need prior experience for your courses?

Accepted Answer

Our Foundation courses are designed for complete beginners with no prior experience required. We also offer advanced courses for qualified technicians looking to enhance their skills. Each course listing specifies the required level.

Question 11

What certification will I receive?

Accepted Answer

Upon successful completion, you will receive an Elyssien Academy Certificate of Completion. Our courses are fully insurable, meaning you can obtain professional insurance to practice commercially.

Question 12

Are kits included in the training price?

Accepted Answer

Yes! All our training courses include a full professional kit to take home. This includes everything you need to start offering treatments immediately after qualifying. Kit contents are listed on each course page.

Question 13

Do you offer payment plans for courses?

Accepted Answer

We offer flexible payment options including Klarna for eligible purchases. Please contact us directly to discuss payment plan options for training courses.

Question 14

Can I book a private training session?

Accepted Answer

Yes, we offer private one-to-one training sessions at our academy or at your location (travel fees may apply). Private sessions can be tailored to your specific needs and schedule. Contact us to arrange.

Question 15

How do I apply for a trade account?

Accepted Answer

You can apply for a trade account by contacting us at trade@elyssienbeaute.com or through our contact form. Please provide proof of qualification and business details. Applications are typically processed within 2-3 business days.

Question 16

What discounts do trade accounts receive?

Accepted Answer

Trade account holders enjoy wholesale pricing with discounts of up to 30% off retail prices, depending on order volume. You will also receive priority access to new products, exclusive promotions, and dedicated support.

Question 17

Is there a minimum order for trade accounts?

Accepted Answer

Yes, trade accounts have a minimum order value of £100 to qualify for wholesale pricing. This ensures we can maintain the best possible prices for our professional partners.

Question 18

What is your returns policy?

Accepted Answer

We accept returns within 14 days of delivery for unopened products in original packaging. Due to hygiene regulations, we cannot accept returns on opened beauty products. Please contact us to initiate a return.

Question 19

How do I contact customer support?

Accepted Answer

You can reach our customer support team via email at contact@elyssienbeaute.com or through our contact form. We aim to respond to all enquiries within 24 hours during business days (Mon-Fri, 9am-5pm GMT).

Question 20

Do you offer technical support for products?

Accepted Answer

Yes! We provide full technical support for all our products. If you are having issues with a treatment or need advice, please contact us with details and we will be happy to help troubleshoot and provide guidance.

Frequently Asked
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Products & Orders

Shipping & Delivery

Training & Academy

Trade Accounts

Returns & Support

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